Terms of Service

Last Updated: July 7, 2026 · Effective Date: July 7, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you and Rappasoft LLC ("Rappasoft," "we," "us," or "our") governing your access to and use of the Pocket Protocols mobile application and related website (collectively, the "App" or "Service"). By downloading, installing, accessing, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not download, install, or use the App.

PLEASE READ SECTION 17 (DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER) CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CLAIM IN COURT AND TO HAVE A JURY TRIAL.

2. Eligibility and Professional Use

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the App. By using the App, you represent and warrant that:

  • You meet the age requirement above;
  • You are a trained, licensed, or credentialed EMS professional, a student enrolled in an EMS or healthcare training program, or another qualified user using the App solely as a professional reference; and
  • You will use the App in accordance with your training, your agency's policies, and applicable law.

The App is not intended for use by patients or members of the general public for self-diagnosis or self-treatment, and is not a substitute for professional emergency care. In a medical emergency, call 911 or your local emergency number immediately.

3. Description of Service

Pocket Protocols is a mobile application designed to provide quick-reference access to Emergency Medical Services protocols, procedures, medications, hospital information, and related educational materials for EMS providers across the United States and Canada. The App's value lies in the software, interactive presentation, organization, search, offline availability, and ongoing maintenance that we provide on top of publicly available protocol information; we do not control, gate, or charge for access to the underlying public protocols themselves (see Sections 7 and 9). We may modify, suspend, or discontinue all or part of the App, including any feature or content, at any time and without liability.

You can use the App without creating an account for normal, anonymous use. Optional accounts may be used for features such as cross-device sync, and an account may be required for agency membership or agency-specific functionality. Agency access may require approval by the agency or its administrators.

4. Government Affiliation Disclaimer

IMPORTANT NOTICE:

Pocket Protocols is an independent, third-party application developed by Rappasoft LLC. This app is NOT affiliated with, endorsed by, sponsored by, or officially connected to any federal, state, provincial, or local government agency or emergency medical services authority.

The protocol information contained in this app is based on publicly available documents published by the relevant state, provincial, regional, and local EMS authorities. Providers should always consult the current, official protocol documents published by their own EMS authority.

5. Medical Disclaimer and Assumption of Risk

IMPORTANT — READ CAREFULLY:

The App is a reference and educational tool only. It is not medical advice and is not a substitute for professional medical judgment, training, certification, clinical protocols, or the direction of your medical director or agency.

  • The information in the App is provided for general educational and reference purposes and may not reflect the most current guidelines;
  • The content may contain typographical errors, inaccuracies, omissions, formatting differences, or out-of-date information; protocols, medications, dosages, and procedures also vary by jurisdiction and agency and change over time;
  • The App is a convenience reference only and is not the official source. You must always verify against, and follow, the current official protocol document published on your state, county, or regional EMS authority's official website, together with your local medical direction and your agency's protocols;
  • In the event of any discrepancy, the official protocol documents and your medical director's guidance control;
  • The App does not create any physician-patient, provider-patient, or other professional relationship;
  • You are solely responsible for verifying information against authoritative sources and for all clinical decisions and actions you take; and
  • To the fullest extent permitted by law, Rappasoft is not responsible or liable for any errors, inaccuracies, typographical mistakes, or omissions in the content, for any clinical decision, diagnosis, treatment, act, or omission made in reliance on the App, or for any injury, harm, or damage arising from use of the App or from reliance on the App instead of the official protocol document.

You knowingly and voluntarily assume all risks associated with your use of the App.

6. License to Use the App

Subject to your compliance with these Terms, Rappasoft grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to download and use one copy of the App on a device that you own or control, solely for your own professional reference and not for commercial redistribution. All rights not expressly granted to you are reserved by Rappasoft and its licensors.

7. Subscriptions, Billing, and Renewals

The EMS protocols presented in the App are public information published by government and EMS authorities and are freely available to the public from those authorities. Your subscription is a fee for the App itself — its software, interactive features, formatting and organization, search, offline access, updates, support, and the development work that makes these protocols faster and easier to use in the field. It is not a charge for access to the public protocol content, and nothing in the App is intended to claim ownership of, gate, restrict, or sell that public content. The official protocols remain available to the public free of charge from the issuing authorities.

7.1 Subscription Plans

Certain features of the App require a paid subscription to Pocket Protocols Pro.

Pocket Protocols Pro Subscription Options

  • Monthly: $1.99/month (auto-renews every 1 month)
  • Yearly: $19.99/year (auto-renews every 12 months)

Prices are stated in U.S. dollars unless otherwise displayed and may vary by region and applicable taxes.

7.2 Billing and Auto-Renewal

  • Subscriptions are sold and billed through the Apple App Store or Google Play and are managed via RevenueCat;
  • Payment is charged to your app store account at confirmation of purchase;
  • Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period;
  • Your account is charged for renewal within 24 hours prior to the end of the current period at the then-current price.

7.3 Cancellation

  • You may cancel at any time through your device's app store account settings;
  • Cancellation takes effect at the end of the current billing period;
  • On iOS, manage subscriptions under Settings; on Android, manage them in the Google Play Store.

7.4 Free Trial

If a free trial is offered, any unused portion is forfeited when you purchase a subscription, and the trial will automatically convert to a paid subscription unless cancelled before the trial ends. You can cancel at any time during the trial period without being charged.

7.5 Refunds

Except where required by law, all charges are non-refundable, and we do not provide refunds or credits for partial subscription periods. Refund requests are handled by the applicable app store under its own policies.

7.6 Price Changes

We may change subscription prices from time to time. Price changes apply to renewal periods after the change takes effect and, where required by the applicable app store or by law, will be communicated to you in advance and may require your consent to continue the subscription.

8. Acceptable Use

You agree not to:

  • Use the App for any unlawful, harmful, or unauthorized purpose;
  • Copy, reproduce, distribute, publicly display, sell, resell, sublicense, or commercially exploit the App or its content except as expressly permitted;
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App, except to the extent this restriction is prohibited by law;
  • Circumvent, disable, or interfere with security, subscription, or access-control features;
  • Share, transfer, or resell your subscription or account access with or to others;
  • Enter, upload, sync, or store patient-identifying information, protected health information, or clinical treatment records in notes, logs, synced data, or other user-entered fields;
  • Use any automated means to access, scrape, or harvest content from the App; or
  • Use the App in any way that could damage, disable, overburden, or impair the Service or interfere with any other party's use of it.

9. Intellectual Property

  • The App, including its design, text, graphics, organization, software, and other content (excluding the underlying public-source protocol information), and all related intellectual property rights, are owned by Rappasoft or its licensors and are protected by law;
  • Public protocol content. The EMS protocols and similar source materials are public information published by governmental, regional, and local EMS authorities. Rappasoft does not own, and claims no proprietary rights in, that underlying public content, and does not charge for access to it; such content remains subject to the rights of the issuing authorities and is freely available to the public from them. Our rights extend only to the App's software, design, original text, compilation, organization, and presentation of that information;
  • "Pocket Protocols," the Pocket Protocols logo, and related names and marks are trademarks of Rappasoft. You may not use them without our prior written permission;
  • Except for the limited license granted in Section 6, nothing in these Terms transfers any ownership or intellectual property rights to you.

10. Feedback

If you submit ideas, suggestions, or feedback about the App, you grant Rappasoft a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, and incorporate that feedback for any purpose, without any obligation or compensation to you.

11. Third-Party Services

The App relies on third-party services, including RevenueCat, Sentry, the Apple App Store, and Google Play. Your use of those services is governed by their respective terms and policies. We do not control and are not responsible for third-party services, and their availability or changes may affect the App. We are not liable for any loss arising from third-party services.

12. Apple App Store and Google Play Terms

The following additional terms apply when you download the App from a third-party platform:

Apple App Store

  • These Terms are between you and Rappasoft only, and not with Apple; Apple is not responsible for the App or its content;
  • Apple has no obligation to furnish any maintenance or support services for the App;
  • In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the App;
  • Apple is not responsible for addressing any claims relating to the App, including product-liability, legal or regulatory, or consumer-protection claims;
  • Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the App infringes intellectual property rights;
  • You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting," and that you are not listed on any U.S. Government restricted-party list;
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you.

Google Play

If you obtained the App through Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the App.

13. Privacy

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you consent to the collection and use of information as described in the Privacy Policy.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. RAPPASOFT SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT:

  • The protocol or medical information is accurate, complete, current, or reliable;
  • The App will be uninterrupted, timely, secure, or error-free;
  • Any errors or defects will be corrected; or
  • The App will meet your requirements or be suitable for any particular clinical situation.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL RAPPASOFT OR ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, OR FOR ANY PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE APP OR ANY CLINICAL DECISION MADE IN RELIANCE ON THE APP, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT RAPPASOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAPPASOFT'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE APP OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO US, IF ANY, FOR THE APP IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

16. Indemnification

You agree to indemnify, defend, and hold harmless Rappasoft and its owners, members, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or related to: (a) your use or misuse of the App; (b) your violation of these Terms or any applicable law; (c) your violation of any rights of a third party; or (d) any clinical decision, act, or omission you make in connection with the App.

17. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

Informal Resolution

Before initiating any formal proceeding, you agree to first contact us at anthony@rappasoft.com and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration

Except as set out below, any dispute, claim, or controversy arising out of or relating to the App or these Terms will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, rather than in court. The arbitration will be conducted in the English language, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Class Action and Jury Trial Waiver

You and Rappasoft agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. You and Rappasoft each waive any right to a trial by jury.

Exceptions

Nothing in this section prevents either party from (a) bringing an individual claim in small-claims court if it qualifies, or (b) seeking injunctive or other equitable relief in a court of competent jurisdiction for the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

30-Day Right to Opt Out

You may opt out of this arbitration agreement by sending written notice to anthony@rappasoft.com within 30 days of first accepting these Terms. If you opt out, the Governing Law and Venue section below will govern any disputes.

18. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and, where applicable, by the Federal Arbitration Act. To the extent any dispute is not subject to arbitration, you agree to the exclusive jurisdiction and venue of the state and federal courts located in the State of New York, and you waive any objection to venue in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

19. Changes to These Terms

We may modify these Terms from time to time. When we make material changes, we will update the "Last Updated" date above and, where appropriate, provide additional notice. Your continued use of the App after the changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the App.

20. Termination

We may suspend or terminate your access to the App at any time, with or without notice, for any reason, including if we believe you have violated these Terms or your conduct is harmful to other users, to us, or to the App. Upon termination, the license granted to you ends and you must stop using the App. Any provisions that by their nature should survive termination — including Sections 4, 5, 9 through 18, and 21 — will survive.

21. General Provisions

  • Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement between you and Rappasoft regarding the App and supersede any prior or contemporaneous agreements on that subject.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
  • No Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
  • Assignment. You may not assign or transfer these Terms without our prior written consent; we may assign them, including in connection with a merger, acquisition, or sale of assets.
  • Force Majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control.
  • Notices. We may provide notices to you through the App or by email; you may contact us at anthony@rappasoft.com.
  • Headings. Section headings are for convenience only and do not affect interpretation.

22. Contact Information

For questions about these Terms, please contact:

Rappasoft LLC
Email: anthony@rappasoft.com

By using Pocket Protocols, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including the Medical Disclaimer, Disclaimer of Warranties, Limitation of Liability, and Arbitration provisions above.

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